The whole process for us has been fine, with specific positive feedback being given to the gutters & Hollie. Very annoying and very disappointed with the service.

Horribly bad produced clothes from china, bad quality and takes ages to deliver.

227.2k Followers, 30 Following, 140 Posts - See Instagram photos and videos from NEW WAVE AMSTERDAM ( The team is responsible for their product and they are ready to help when you have some questions. They deleted comments asking them to check their emails and messages, which pretty much shows how fake they actually are. We have tried our best to help you with this and find a cost effective solution for what looks to be a simple repair to damage which has most likely been caused by misuse of your door. No one is helping me. The doors look great and we look forward to many years of use from them. They withdraw your acount immediatly, so be aware!Customer service consist of someone named Mason that will give you no or bla bla bla-info. Monday comes and I think we can all guess what happened. • I was at work but my wife was in and praised the guys that came to sort out the issue, saying they were very friendly and professional and fitted new door runners and left things tidy and working fine. Thank you guys! All the staff there were most helpful and professional and it was a quick transition from design to installation and we are very pleased with the product. Scammers. We paid an initial very small deposit at the Ideal Home Exhibition & was given the year to make our final decision, which gave us loads of time to check reviews & compare other options. Cloudflare Ray ID: 5f132fabe833f754 It was obvious that it was a warranty job but I still had to pay £199+vat upfront before they will send someone to repair it. I ordered a t-shirt and hoodie about three months ago, and I have received neither! Nice people to deal with, noce doors and nice price.
Read honest and unbiased product reviews from our users I ordered a t-shirt and I have been waiting for it about 1 month. It is not my fault that customer service was suspended for a week because the person in charge was away. Their Support is very fast and very helpful in many situations. Using Lockdown as an excuse not to refund money belonging to 70yr old living on a state pension. Nowhere does it say that they come from China, they are delayed for more than a month and they are expensive, while you find the other half the same prices!

Mason was very kind and courteous. Another way to prevent getting this page in the future is to use Privacy Pass. Since I ordered the doors I have had no end of problems getting the doors installed and fitted properly. Because of Lockdown everyone is getting financial help from the government. !the aftercare is a disgrace and 1st sign of a problem want to exploit and rip you off£500 to discuss a problemdoors are great but not that good to warrant such poor aftercarestay away and buy bi-fold just in case there is a problem down the line. She told me that she had been away for a week and when she returned on 23rd Mar sent the refund request to accounts. Just order off AliExpress yourself, it would be quick and you wouldn’t have to deal with Mason. Also, Mason, who I had contact with was very kind. Thank you New Wave for our amazing new doors, such great quality and appearance, giving us the perfect look to our new extension. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. There was a little problem with my shipment and when I contacted new wave customercare they responded immediately within 12 hours. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. The Quality of the clothes is really good. After I called New Wave they arranged for a team of fitters to call on a Friday morning. The documentation you have provided does not include an invoice and the payment details and receipt have been obscured so they do not show the true recipient of your payments. The doors are beautiful and so completely functional, all the benefits of wide opening bi-fold doors but with practicality too. Only found out I wasn't getting my windows as planned by email one day before the agreed in writing installation date. Near £300 in fact, maybe they could come with my fifth piece of glass which I still don't have some 5 months later and I have been offered no help in anyway by them although we have, as requested sent video and photo evidence of the issues.I am now having to go through this legally and jointly with the fitter for a refund and it looks like I will have to have a normal set of RELIABLE QUALITY BIFOLDSDo not buy from them go elsewhere.Following this review my fitter was contacted by New Wave doors and New Wave Store and through my fitter I was asked to remove the review in which instance they would send a company representative to review the product and assist the fitter and deliver the missing glass.Following this I tried to contact them myself and was again asked to remove the review as it was deemed defamatory and they would be perusing me regarding this as a legal matter.This review is factual and nothing more I have all email correspondence with New Wave Doors/Store and the response below is only a portion of an email to me today again asking for the removal of this review by 1600 hours then they will consider helping.My assumption would be that if any manufacturer had confidence in their product then you would want in the first instance to prove it is not your product that is at fault but the course of action here suggests otherwise and please read reviews on such sites as money saving expert as it has much the same story as mine, threats of legal action before assistance!The mark of a company is how they deal with the issues that come up. I can’t believe the amount of people they have scammed and ignored. The quality is excellent and I’m really satisfied with it. | Read 41-60 Reviews out of 111 New Wave Store Doors - Phenomenal product, fantastic customer service and there is always someone on the end of the phone when you need to speak to somebody. Fantastic doors and fantastic service, before and after sale. Never got my order. New Wave installed a nice door in our conservatory but then it got stuck. The doors look amazing and are the envy of everybody who visits our house. Can't stress this enough don't buy here it is a massive scam.Br Andreas. I also got a follow-up call to make sure everything was OK. Our doors were fitted the same week the UK locked down.

I would not but from them again. I bought a hoodie from them, it took a while to arrive but I was very happy with the hoodie and really liked it. If this had been nipped in the bud when we first had issues and the glass delivered promptly following it being broken, something we were not informed of before delivery onsite, then this may have never been necessary.
The fitters were polite , tidy and very quick. New Wave Amsterdam B.V. in Amsterdam, Pontsteiger 298, 1014ZP - Telefoonnummer, informatie en kaart van New Wave Amsterdam B.V. - Rubriek Kledin Find helpful customer reviews and review ratings for New Wave T-shirts (Mr's Brown Feckin' Hell) (White, Medium 38-40) at Beautiful sweaters and very helpful customer service. I was told that because of Lockdown they were unable to process my refund. These doors are far better than any bifolds, such a good design, i love them :-) If you are considering bifolds, then think again and get new wave doors, you won't regret it, they are amazing, and so easy to use, and being able to open and slide the sashes to give some ventilation rather than open the whole thing is just brilliant.Thanks for a great service. How many stars would you give New Wave? Hoodies and sweaters designed with the love for being unique. Now, three years later they have broken and are a danger to my children. Would definitely recommend the doors look great and are so easy to use. They have moved my installation date back twice. Returning the goods is so unnessicarly difficult and a pain in the a... After you shipped your package back to them on your own costs, they just dont refund your Order - I'm waiting 4 weeks now for a refund. Join the 111 people who’ve already contributed. Don't believe the few reviewers who recommend this 'company'. The company are in polar opposite sides of the country to us, but that made no difference; the email communications, answering queries/questions, when to pay (it is process staged payments), flexibility of installations date (well everything really) was timely and clear to understand. On another note, their Customer Services department did an excellent job of rectifying an installation issue quickly and professionally, absolutely terrible! Terrible company to do business with.

Check if a website is scam/fraud or legit, check if an e-shop is safe or fraud, determine if an on-line shop is fake or safe, check if a website/e-shop is trustworthy, detect fraudulent on-line shop sites. Amazing doors and wonderful service. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Many thanks, Tim. They sent an engineer (it was mid-August) who explained what the problem was, did something very quick to the door, and said it should not repeat (he spent just a few minutes in our house). There are cheaper ways to get f***ed.


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