Your experience is very important to us. Excellent patient service is something we are continually striving for and hoping to achieve with each patient. Find the right provider for your specific orthopedic needs now! So far soo good:) they have beautiful workers that will provide excelent service to anybody:) my favorite part though has to be the comfortable couches lol makes me wanna KO:) lol. at the Van Nuys SCOI office referred me to Dr. Castaneda because I needed mid-foot surgery. He or she will promptly return your call. If you call before or after our office hours with an urgent problem, our answering service will relay your message to our on-call doctor. 1/22/2015Hello, Ana. Waste of time....I would give 0 stars if possible.I never write reviews but I feel like this should be addressed. Please use the links provided to learn more about our employment opportunities and to apply for a job at Southern California Orthopedic Institute. Where is Dr. Steven Schopler's office located? I took my son for a second opinion and we saw Dr. Dierckman. This is a joke.I have spoken to 4 different Drs  for different and same issues and received the same treatment from all 4. And this is the first major problem !! 9/20/2017Hello, Nicky R. Thank you for choosing Southern California Orthopedic Institute for your care. Please contact our Patient Experience Coordinator directly at 818-901-6600 ext. Dr. Steven Schopler works with Southern California Orthopedic Institute. Closed. We value our patients, and your comments will help us to continually improve our level of service. Van Nuys, CA 91405. They exist to make money -- they do not care about the patient. Please note that I have been a patient at SCOI since the beginning of July 2014. Visit us on Twitter - @SCOIOrthoNews . Later after careful reviews of other patients I realized I am again in a total nightmare of massive proportion. She looked me over. They never return phone calls unless you call 3 times and then only if you call the supervisor. Fax: (818) 901-6680 . They are very informative....have great doctors. We sincerely regret not meeting your expectations during your recent visit to Southern California Orthopedic Institute. Wed 8:00 am - 5:00 pm. I have been a patient at SCOI several times, for both hip and shoulder surgeries. We sincerely regret not meeting expectations, as excellent patient service is  something we are continually striving for. Please contact our Practice Liaison directly at 818-901-6600 ext. Immediately or after a couple years of shots and PT if you want to put it off,  What they don't want is for YOU to TALK. In-Person Clinic Visits . We are also proficient in dealing with patient and claims administrators for workers' compensation cases. Van Nuys. Our experiences  were almost identical even though we had Different Drs and physical needs. she is one of the receptionist, when you call in to set an appointment and she is absolutely by far the best medical…", "I had never been to inpatient treatment before and was admitted with a dual diagnosis situation. Sat. 2222 at your convenience. Thank you. From the minute we walked in from the elevator we were greeted very nicely and directed to the  right place, then the assistant gave us the forms and told us exactly what we needed to do, once we finished with the paperwork we waited probably 5 minutes and they called us in. She is incompetent, rude and a blemish on that practice. She said she did and everything was good to go. They attend you quick. Indicative of a poorly run business. Their subspecialty expertise includes surgical and non – surgical care of sports injuries, hand and upper extremity issues, foot and ankle problems, and spine injuries. 2201, at your convenience. We consider it a privilege that you have chosen our convenient and comfortable facility for your orthopaedic care. Due to patient privacy and HIPAA, we would like the opportunity to resolve this with you over the phone. What does hip arthroscopy surgery involve? I don't see how this can be so difficult to fix. Thank you. My experience with everyone there has been great. Get Directions. 8 out of those 10 minutes were spent with his back to me, as he typed notes or what not on the computer. The only free time I have is during summer vacation and I wanted during the summer so I have recover by the time fall semester starts. Sun Closed. If you need immediate medical assistance, please call 911. Edit business info . This was the second time he had to have this surgery (different knees) and the second time that he went to SCOI and Dr. Getelman. Welcome! The latest one being a back/hip injury. Everyone else is truly doing their job, and above all, the physicians are very capable professionals. I recently had elbow-related surgery at this facility and the results were good, at least in terms of reducing the pain and correcting a large, ugly scar thanks to the less-than-satisfactory efforts of a surgeon from another medical group. Get directions. Monday - Friday: 7:00 am – 5:00 pm . Closed now: Thu. We apologize for not meeting your expectations during your recent visit and would like the opportunity to resolve this with you. 2201 at your convenience. We always strive for excellent patient service and we are truly sorry we did not meet your expectations during your recent visit. The surgery center was very un courteous and respectful and very unprofessional I would not recommend anyone going there. We appreciate you taking the time to write a review for us. The SCOI  corporate response bot has cut and paste the generic reply. They expect you to pay high dollar for their services, then the services should be high as well. Call today at (818) 649-5442. Visit our page often for health news and tips from your area's bone, joint, and muscle experts. Accepts Insurance. So basically, I now have a huge headache that is going to take weeks to get worked out. My husband had a torn meniscus that needed surgery. Frustrated military wife. And in the end it didn't matter because he failed to work with the insurance company to get the surgery approved. I took my son for a second opinion and we saw Dr. Dierckman. When you send them the correct info, they just don't get it! Poor customer service. Copyright © 2020 California Orthopaedic Institute |, Total, Partial & Custom Joint Replacements, Arthroscopy of Hip, Knee, Shoulder, Elbow & Wrist. I chose this facility and it's doctors based upon a glowing referral from a friend and my medical insurance. 2201. And while you're here, leave a comment! At the Southern California Orthopedic Institute, we are dedicated to providing the best possible orthopedic care. Acl reconstruction is a pretty common injury. I still haven't have the surgery and have been suffering from it. He treated my son excellent and I have to say it was an excellent experience. Please contact our Patient Experience Coordinator directly at 818-901-6600 ext. So unless you are in a position to pay cash for your treatment or have amazing insurance, I suggest you look for alternative providers. Minus 1 star because nobody should ever have to wear those bare-assed robes. Thu 8:00 am - 5:00 pm. They have the best service. His office staff…". Good Afternoon, Gary. Please contact our Practice Liaison directly at 818-901-6600 ext. I don't feel I don't the attention I should have. I was treated by Dr. Gazmarian and was assured that if the treatment did not work I could see Dr. Auerbach or Dr. Simic for hand surgery. Both Auerbach and Simic come highly recommended and accepted my insurance. I would highly recommend Dr. Carlos Guanche and his entire staff of angels!! Would definetely recommend this place to people looking for an Orthopodic Surgeon for young athletes. 2201 at your convenience. I have to say that I was pleasantly suprised. My surgeon:  scoi.com/doctors/david-a…I have several other injury-prone friends that have been treated successfully by this medical group encompassing all 4 major appendages. Our spouses fight for this country and ensure the freedom for all but even that is not enough since it all comes down to the bottom line of making a BUCK! Now, here's the headache I have today. 8:00 am - 5:00 pm. Contact Info. Thank you. If I could give six stars, I would because of how well he treated me and my husband and his outstanding care and, "I'm writing this review based off personal experience. Their injuries were a result of snow skiing, karate demonstrations, and motorcycle crashes and were fixed to the best of their surgeon's abilities. I made an appointment with Dr. Thomas after reading all of the great Yelp reviews (not the best way to choose a surgeon but desperate times....). From the minute we walked in from the elevator we were greeted very nicely and directed to the  right place, then the assistant gave us the forms and told us exactly what we needed to do, once we finished with the paperwork we waited probably 5 minutes and they called us in. Our experiences  were almost identical even though we had Different Drs and physical needs. I was treated by Dr. Gazmarian and was assured that if the treatment did not work I could see Dr. Auerbach or Dr. Simic for hand surgery. Emergencies. I wasn't impressed at my initial appointment, but had to go back to him to get MRI results. I saw Dr Gazmarian (who is not a surgeon) at SCOI in Van Nuys a week after to make sure I don't have any broken bones. They only problem, none of the receipts are itemized because they overcharge you. Van Nuys, CA 91405. We are centrally located in Mission Valley, San Diego. I always leave exhausted....... 3/23/2015Good Afternoon, Gary. The latest one being a back/hip injury. It has been months and I am still still suffering. We chose Dr Brian Grossman (see separate reviews) at SCOI on the basis of his skills as a spinal surgeon. Your experience is very important to us. However, if you would like to use many of our latest and greatest features, please upgrade to a modern, fully supported browser. Southern California Orthopedic Institute. And this is the first major problem ! Closed. I asked her to please verify that my insurance is accepted. Wed. 8:00 am - 5:00 pm. Phone: (818) 901-6600 Ext. I started my 2 year  "sentence " at SCOI just 2 months after a friend began his 3 year "sentence " !! Every person from the receptionist, Blanca Aragon, the Practice Coordinator, Katie and Lillet...have all been knowledgeable and friendly. I saw him copy & paste into a word doc. Ask the Community. Sun. "I've known and been going to Dr. Matt for many years. Thank you. We sincerely regret not meeting expectations, as excellent patient service is  something we are continually striving for. I truly hope we can have his surgery with him. I've now been to the facility for 2 separate injuries. Never a problem before. 6815 Noble Ave. Van Nuys, CA, 91405. Click here for an article about our facility ». No heart, no heart at all. Everything was great. They have no respect for your time! They said NO and suggested Dr. Hanker who was the only physician in their office that accepted my insurance, so they set the appointment with him. She looked me over. 8/4/2014Good morning, Christy. The day before my appointment the receptionist calls to tell me that she was mistaken and they do not take my insurance. I asked if there were any acceptions based on the timeline and assurance from Dr. Gazmarian that I would receive the best care available. Telemedicine visits may have extended hours. All they care about is getting their money even if you have insurance and even if you are a repeat patient who had no problems paying your bill the first time. First off, they fixed my husband's knee and that is all good. 8:00 am - 5:00 pm. He treated my son excellent and I have to say it was an excellent experience. Left me on the table unattended (if I tried to get off by myself, I would have hurt myself more), gave me a shot of cortisone, and told me to tough it out. Guess he doesn't need the work .SCOI takes a lot of effort and work on the part of the patient. 2201, at your convenience. 2222. When EMG Nerve Conduction Studies Are Utilized, When Shoulder Replacement Surgery Is Necessary.

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